Voicing your Comments and Concerns

As an organization, Kunuwanimano Child and Family Services is interested in hearing from you, including your comments and experiences about the services we provide. Kunuwanimano is committed to hearing about any concerns you may have to ensure we are providing excellent service to the children, youth and families we work with. If you are dissatisfied with anything about the service you are receiving from Kunuwanimano or if there is a concern or difference of opinion, we want to do our best to work with you to resolve it. We would also like to hear from you on what is working well for you and your family.

Should you want to discuss the services being provided to you and your family Kunuwanimano has established two options to process any challenges you are experiencing with our provision of services: Informal and Formal Processes.

INFORMAL SERVICE REVIEW

Concerns that are informal can be addressed in the following ways:

  1. It is recommended that you discuss your concerns or service challenges with your worker. Our staff may understand the source of your concerns and be able to reach a resolution with you.
  2. If you are not satisfied with the outcome of this review, you will be provided with the name of a Supervisor that you may contact or arrange to meet with. If this does not adequately resolve your concern, you may then contact the Service Manager or Director of Services to discuss the issue with them.
  3. If you were not able to resolve your concerns through this process, you may wish to proceed with the Formal Service Complaint.

FORMAL SERVICE REVIEW

Formalizing your Service Review Process with Kunuwanimano

If you would like to make a formal complaint regarding your concerns, you must do so in writing, specifying the concerns or issues requiring resolution. You may make the complaint in the language of your choice. Please deliver or mail your written complaint to one of our offices to the attention of the Program Supervisor or Service Manager.

Ontario.ca – Submit a complaint about child welfare services

Link to Form – Formal Complaint to a Society’s Internal Complaints Review Panel (ICRP)

What you can expect:

  • To be contacted by the Supervisor to see how you would like your complaint handled.
  • There will be an internal review of the complaint. The Supervisor will meet with your worker to discuss what has been done to resolve the complaint.
  • You may be asked to meet with the Supervisor. You may bring a friend or advisor with you for support.
  • If the complaint has been resolved, you will receive a letter within 7 working days. This letter will confirm the actions taken to satisfy the complaint.
  • If your formal complaint was not resolved, you may want to proceed by requesting a review by the Director of Service and/or the Executive Director.