As an organization, Kunuwanimano Child and Family Services is interested in hearing from you, including your comments and experiences about the services we provide. Kunuwanimano is committed to hearing about any concerns you may have to ensure we are providing excellent service to the children, youth and families we work with. If you are dissatisfied with anything about the service you are receiving from Kunuwanimano or if there is a concern or difference of opinion, we want to do our best to work with you to resolve it. We would also like to hear from you on what is working well for you and your family.
Should you want to discuss the services being provided to you and your family Kunuwanimano has established two options to process any challenges you are experiencing with our provision of services: Informal and Formal Processes.
We want to work with you to resolve your concern, please start with the following:
While an informal discussion is not required before making a formal complaint, we strongly encourage it as it often leads to quicker resolutions.
There are three formal options available:
When to use it: For eligible service-related complaints that remain unresolved after an informal discussion, or when you choose to bypass the informal process and proceed directly to a formal review.
KCFS will acknowledge your complaint within 3 business days. A meeting will be scheduled within 14 days of receiving your complaint with a neutral panel not directly involved in your case.
A written summary report of the panel’s findings will be drafted within 7 business days of the panel meeting. An outcome letter will be provided to you within 14 days of the panel meeting, which will include options for escalation if the resolution is not satisfactory.
Submit your concern to [email protected]
